Terms & Condition
Where to Book
Your own trusted travel agents can book you on FLYALNASA Holidays of India. If you
are booking through your Travel Agent, please make all payments to them and they
will pay us on your behalf. There is no additional cost to you, so do take advantage
of your own Travel Agent’s professional advice and service. You can also book through
FLYALNASA Holidays of India branch offices located across the country.
Booking Amount
You are urged to read complete details of the tour, itinerary, price inclusions,
exclusions, terms and conditions and other relevant portions in the brochure before
filling and signing the official Booking Form. On payment of the non-refundable
interest free booking amount mentioned on the booking form you will be issued an
official receipt from us. The Booking Form, Invoice and the Receipt shall be binding
on the parties and shall constitute a contract between the parties. The interest
free non-refundable booking amount paid by you will be adjusted towards the cost
of the tour. Please also refer to relevant section of booking conditions for rules
of forfeiture of booking amount.
All payments for the tour including booking amount should be made in favour of ‘FLYALNASA
Travel Limited’ when you book at all outlets including Franchisee outlets, ASO or
PSA. If you book through your own travel agent you remit just the booking amount
through the Travel Agent and pay the balance amount directly to and in the name
of FLYALNASA Travel Limited.
Invoice & Balance Payment
Your invoice will mention the due date for payment of the balance tour cost. Your
travel documents and airline tickets can be released only after receipt of full
and final payment. Delay in adhering to the final date advised to you for full payment
would result in the cancellation of your seat on the Tour and levy of Cancellation
Charges. Hence the balance payment has to reach us as per the schedule mentioned
in your Invoice or at least 30 days prior to departure of your tour whichever is
earlier.
Secure Your Booking Amount
You can secure your non-refundable booking amount by paying a nominal fee of Rs.
1,000 per person. In the unlikely event of you cancelling the tour 21 days prior
to the departure this scheme protects your booking amount of Rs. 4,000 against cancellation
charges. This scheme does not cover your booking amount if the cancellation is done
under 21 days prior to the departure. Secure your Booking amount scheme covers you
for the following events only and documentary proof may be required by Company to
refund your booking amount.
- Death in the immediate family
- Major accident to self or immediate family member
- Major Sickness where travel is not permitted under medical advice
- Acts of God like Tsumani and the like.
- Terrorist activities like 9/11.
- Any travel barred guidelines to the destination country by WHO
like SARS, and the like.
- Any political turbulence in the destination country. Kindly note
that visa rejection by Consulates /Authorities is not covered under the scheme.
Amendments
After the initial booking on a particular tour and relative services, in the event
of any amendment you wish to make; such as change of destination, change of departure
date, addition or deletion of services, change in passenger numbers or such other
change you will need to make a written request and obtain an acknowledgment on the
same from our sales officer. The amendments may invite further cost which will have
to be borne by you. Further such requests are accepted by us subject to availability.
Handover of Documents
After receipt of your full and final payment, you will be delivered our docket containing,
Air Ticket, Final invoice (Tour Confirmation Voucher) which lists services you are
entitled to on the tour. You will be provided with a briefing sheet containing important
/ emergency contact details for your use. Ensure that you are carrying the above
documents and your passport with all necessary visa endorsements before leaving
on your tour.
Airline “Change in Reservation Fee”
It is absolutely necessary to have your return air seats confirmed prior to your
departure. Passengers wishing to change their reservations on an Airline will have
to pay “Rebooking Fee” or “Change in Reservation Fee”, as may be applicable directly
to the Airline, subject to availability of seats in the same booking class.
Travelling in Advance and/or Returning on Your Own
We are a Packaged Tour Company and hold airline seats as a group for passengers
for the date of published departures and return reservations back after the tour.
If you wish to travel in advance i.e. before the published departure date as mentioned
in the brochure or like to come back on date later than the date on which the tour
ends, you are required to pay the difference of cost as per the Airline policy in
the same or other Airlines.
Transfer from One Tour to Another
Transfer from one tour to another 14 days prior to the departure will be treated
as cancellation on that tour and a fresh booking on another. In these cases, Transfer
Fee of Rs.1,250/- per person will apply.
Cancellation
If you want to cancel your tour booking for any reason, you must intimate in writing
to the Company and deliver it to the concerned officer you are dealing with at the
sales outlet where you booked and obtain an acknowledgment. The letter must clearly
mention the names of all passengers who want their bookings to be cancelled. The
computation of the period of notice of cancellation shall commence only from the
time the written request reached the Company at its sales office during working
hours. In case of cancellation, the following cancellation charges would apply:
|
Cancellation Per Person
|
|
Sr.No.
|
Cancellation notice received by the company
|
Application Cancellation Charges
|
|
a.
|
45 days prior to the date of departure or for non-payment of the balance amount
|
Initial non-refundable booking deposit amount
|
|
b.
|
44 to 31 days prior to your holiday travel date
|
25% of the tour cost
|
|
c.
|
30 to 21 days prior to your holiday travel date
|
50% of the tour cost
|
|
d.
|
21 days to 15 days prior to your holiday travel date
|
75% of the tour cost
|
|
e.
|
Less than 15 days of date of travel OR In case you are a "No Show" on the Holiday
|
100% of the tour cost
|
Further for the purpose of this clause, cancellation can be due to any reason whatsoever
including the reason of inability to participate due to any reason including illness,
death, court orders, non-availability of travel documents and the like. As per the
Booking Conditions, we are constrained to levy the aforesaid Cancellation Charges
in addition to the actual expenditure incurred towards, retention charges by the
Independent Contractor. Company reserves the right to cancel a tour departure without
assigning any reason. Under such circumstances amount paid by you will be refunded
forthwith. REFUNDS (if any) for amendments and/or cancellations will be paid directly
to you by the concerned FLYALNASA Outlets / Travel Agent/ Associate Sales office/
Privilege Sales Agent through whom you have forwarded your payment to us. It would
take 45 days to process refunds. In cases where an airline ticket is issued, it
would take 60 days to process the refund subject to clearance from the airlines
concerned. It is clearly understood that there shall be no refund whatsoever if
you do not or cannot utilize any of the services like hotels, sightseeing, rides,
cruises, meals, entrance fees, optional tours and the like due to any reason whatsoever.
Notes:
Notes: Following information is as available at the time of drafting the itinerary
and is subject to change
|
Name of Shrine
|
The Divine Experience
|
Timings of Seva
|
Approx Time Required
|
Prior Intimation Required
|
|
Banke Bihari Temple, Vrindavan
|
Bhog-seva
|
7 AM TO 8 PM everyday (apart from blackout dates
|
Approx 1 – 2 hours
|
10 days prior to travel date
|
IMPORTANT
- BLACK-OUT DATES : All weekends, Festive periods like Navratri
/ Deepavali / Christmas-New Year (22nd DECEMBER TO 3rd JANUARY) / Auspicious days
pertaining to each of the temples, National Holidays, Local Festival dates .
- The temple visit and darshan will be arranged through a local
person. The rituals such as Abhishekam / Homam will be performed by the local temple
priests as per prevailing practices.
- It is possible that we may not be able to arrange darshan / temple
visit for any reasons beyond our control such as closure of temple due to death
in surrounding area / repairs & renovations / change in darshan timings by temple
authorities, etc. No refund / compensation will be paid on account of such cases.
